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Replace: After an AWS outage this morning, our servers bought overloaded and it corrupted some consumer information. We’ve got now recognized a safety situation the place some customers have been in a position to see thumbnails of cameras that weren’t their very own within the Occasions tab. Thankfully, they weren’t in a position to view reside streams or watch these movies, solely the thumbnails have been seen.
To this point we’ve collected 14 experiences of this occurring, however we’re at present figuring out all affected customers. These affected customers can be notified asap. We can even ship notification to all Wyze customers explaining what occurred.
As quickly as we noticed these experiences we took down the Occasions tab. We then added in an additional layer of verification for every consumer earlier than they might see thumbnails. To be additional secure, we at the moment are pressure logging out all customers who’ve used the Wyze app right now to reset tokens.
We are going to clarify in additional element as soon as we end investigating precisely how this occurred and additional steps we are going to take to verify it doesn’t occur once more. Once more, we’re very sorry for the inconvenience right now. Due to everybody who helped report incidents and helped get units again on-line. Our deepest apologies to everybody affected.
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